Olivia Commo

A Revised Approach to Pre-operative Phone Calls and it’s Impact on Patient Satisfaction

This study explored the effects of a more narrative approach to the nurse-driven pre-operative phone call instructions on Press Ganey patient satisfaction scores. A major motivating factor was the downward trend noted in patient satisfaction scores in the Same Day Surgery unit at a medical center in a New England state in terms of “information the nurse gave to prepare the patient for surgery”.